At VM Fashion Online, we are committed to ensuring that your shopping experience is smooth and hassle-free, from placing your order to receiving it at your doorstep. Please review our shipping policy for all the important details.

1. Shipping Locations

  • We currently offer shipping within India and select international locations.
  • For international orders, please check the eligibility of your location at checkout.

2. Processing Time

  • All orders are processed within 1-3 business days, subject to product availability and order verification.
  • Orders placed during weekends or holidays will be processed on the next business day.

3. Shipping Charges

  • Shipping charges are calculated based on the weight, size of the order, and delivery location.
  • Free shipping is available on orders above ₹[insert amount] in India. For orders below this amount, standard shipping fees apply.
  • For international orders, additional charges may apply depending on the delivery address.

4. Delivery Time

  • Delivery time may vary depending on the location, and typically ranges from 3-7 business days within India.
  • For international orders, the delivery time may range from 7-15 business days, depending on the destination.
  • Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as weather or customs.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email with tracking details and a tracking number.
  • You can track your order using the provided link or by visiting the courier company’s website.

6. Order Issues and Delays

  • In case of any delays or issues with your order, please reach out to our customer service team at [your contact email or phone number].
  • We will make every effort to resolve any shipping issues as quickly as possible, but we cannot be held responsible for delays caused by the shipping carrier or factors beyond our control.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to initiate a return or exchange.
  • Please include photos of the damaged or incorrect items, as well as your order number, for faster processing.

8. Address Accuracy

  • Please ensure that your shipping address is complete and accurate. VM Fashion Online will not be responsible for delays or delivery failures due to incorrect or incomplete addresses.
  • If there is an issue with the address, please contact us immediately after placing the order so that we can make the necessary corrections before dispatch.

9. Custom Duties and Taxes (for International Orders)

  • For international orders, customs duties and taxes may apply based on the destination country. These fees are the responsibility of the customer.
  • Please check with your local customs office for more information on applicable charges.

10. Lost or Stolen Packages

  • VM Fashion Online is not responsible for lost or stolen packages once the order is marked as delivered by the courier service.
  • If you suspect that your package is lost or stolen, please contact the courier service directly with your tracking number for assistance.

11. Customer Support

  • If you have any questions or concerns regarding shipping, please feel free to contact our customer support team at [your contact email or phone number].